FAQ

General Enquiries

Garments will take between 3 & 8 weeks to arrive from the time of order. Please bear in mind fittings may be required. 

We are based in Northamptonshire, and cover up to a 50 mile radius for appointments. However if you fall outside of this, please contact us as we may still be able to accommodate.  

Please see our pricing page for more details or contact us.

GREYLAN. Custom clothier offers four construction types all giving the wearer a different feel to their clothing
Half Canvas -Full Canvas -Full Canvas Handmade – Unconstructed. 

We stock over 5000 different fabrics from all over the world. Offering wools, cottons, cashmere, silk, linen, tweed, and performance blends. Sourcing from some of the most prestigious mills such as Vitale Barberis Canonico, Reda, Drago, Loro Piana, and Holland & Sherry. If we don’t have fabric/cloth you are looking for we may still be able to obtain it.

Unfortunately, we can not accept fabric from outside of our supply chain.

Alterations & Returns

The Fit Guarantee – In the event that your garments do not fit we will endeavor to alter them until they do at no additional cost. If a garment is deemed unwearable, we will remake the garment. If the garment is still unwearable, we offer a full refund.

30 days from the date of delivery.

In the unlikely event that your garment has a manufacturing defect, we will be more than happy to rectify this with a repair or  remake of the garment, or store credit. Please contact us as soon as possible.

We do our upmost to cut the time frames down, so we put orders to our cutting table within 24 hours. Once the fabric is cut we can only make minor changes however if you are unsure of something we can hold off cutting.

We aim to do all alterations within a week.

To book please click on the appointment button. This will take you to our online calendar, where you can choose a time and place that suits you. If your are 5o miles outside of Northampton please contact us before making an appointment.

Appointments are broken up into the following:

Pre-appointment phone call 15 Minutes – To get a better understanding of what it is you are looking for and how we will work with you to create your custom garments.

Initial appointment 1 Hour – This is the creative part where you can browse through thousands of Fabrics choose styling options and get measured.

Fitting 30 Minutes – Once your new garments are constructed, your style consultant will arrange a fitting appointment for you to try on and look for any alterations that may be needed to guarantee a perfect fit.